SOCIAL MEDIA: New Twitter account launched by West Yorkshire Police

Pictured left to right: Tom Donohoe and Call Handler Steve Dimsdale who monitored last Thursday's tweetathon

Pictured left to right: Tom Donohoe and Call Handler Steve Dimsdale who monitored last Thursday’s tweetathon

By Grace Harrison

A new Twitter account has been launched by West Yorkshire police giving the public information about ongoing incidents and events.

The account, @WYP_CCC, an abbreviation of West Yorkshire Police customer contact centre, went live last Thursday and is aiming to give people up to the minute information about what is happening across the county including road closures and other ongoing incidents of note.
west yorkshire police

The profile is a platform in which people are encouraged to contact the police and enquire about road closures and traffic news.

The account will run twenty four hours a day, seven days a week and will work alongside the main force twitter account @WestYorksPolice, which focuses on crimes.

Tom Donohoe, West Yorkshire Police’s Customer Contact Centre manager, said:  “The aim of this account is to be able to pass important information on to followers in a quick and accurate way.

“So if there has been a major accident on the M1 and the road is closed then it is important to let road users know about the closure.

“It should also help to reduce the number of calls we get to the customer contact centre.sidebar again

“The new account has gained 654 followers and have written a total of 60 tweets since its launch date.

A ‘tweetathon’ was also conducted on  launch day to show followers the volume and type of calls the force gets on a daily basis.

Mark Burns-Williamson, Police and Crime Comm
issioner for West Yorkshire, said: “This new account is yet another way of letting members of the public know what is happening in their area.

“The force is showing that it is embracing new technology and different means of communication to have a wider positive impact as possible.”


Special Constable Lucy Parkin, who works in Leeds, said the technology would be very helpful to the community.

She said: “Not only will this be great public awareness, but it will also build a closer relationship between the public and the police. The fact it’s a public platform is also helpful for followers as they may not have the time to ask a question, so they can just look for themselves and see if someone else has asked what they wanted!”

Charlotte Pennell, 25, is a resident of Headingley, Leeds. She works part time in the area as well as taking care of her two-year-old year old daughter.

She thinks the idea is highly useful and will fit in with her busy lifestyle, she said:  “I feel like this Twitter site could help quite a lot of people.

“Social media plays a huge part in my life so this platform of finding out traffic and incident information is really handy as it can just be included in my everyday routine if I need it to.”

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